Deutsche Allgemeinversicherung Case Solution

Case Solution

Describes using record process control in the service industry. In this particular case, Annette Kluck need to research the best way to adopt manufacturing-based concepts with a service process different from customer account setup to legal services.

Excel Calculations

Questions Covered

1.       Introduction

2.       Statistical Process Control

3.       Advantages of Statistical Process Control for DAV

4.       Challenges and Limitations of Statistical Process Control for DAV

5.       Problems Being Faced

6.       Solutions to the Problems

7.       Final Recommendations for Future Action

8.       References