Managing a Global Team Greg James at Sun Microsystems Inc A Case Solution

Case Solution

Greg James, an international manager at Sun Micro systems, Corporation., sets to talk to his entire 43-member customer implementation team spread across India, France, the united states Arab Emirates, as well as the USA to resolve a dire customer system outage when needed having a service agreement. Rather than obtaining a quick resolution for the rapidly growing customer situation that motivated his trip, he finds them self facing distributed work, global collaboration, conflict and management damage that is threatening to resolve his team.

Excel Calculations

Questions Covered

1. Prepare a detailed time line of the events surrounding Greg James’ team’s failure to respond to the HS Holdings problem.

2. Has Greg James failed as a team leader? Use the facts from the case to support your analysis and the readings to help you define what a good leader does.

3. What would you recommend that Greg James do to make his team more effective in the future? For each of your recommendations, indicate the problem it will solve and explain why the recommendation will work. Be sure to use class readings as a resource in answering this question.