Sydney Water Customer Information and Billing System A Case Solution

Case Solution

Sydney Water's new customer information and billing system (CIBS), its greatest information technology project ever, was over-budget and extremely late, with no finish nearby. Inside the (A) case, the board of company company directors need to research what factor to complete with regards to management's actions, and in regards to the project contractor, Cost water house Coopers. The (B) case outlines what went lower afterwards. The events span a ten-year period - from starting to suit. The case is useful just like a tool to educate yourself regarding governance issues within the board and senior management levels simply because they have related to enterprise risk management plus it risk.

Excel Calculations

Questions Covered

1. Why have there been delays and cost overruns in the CIBS project?

2. Who is responsible for these problems and why?

3. What should Sydney Water do now with the project? Explain.