Fulton County School System Implementing the Balanced Scorecard Case Solution

Case Solution

Demonstrates the variation and implementation from the private sector management tool, the Balanced Scorecard, with a public school district. Incorporated inside a ongoing improvement initiative, the Director of Planning and Policy facilitates the development of a technique map and scorecard for your district. She then helps cascade the scoreboard lower to individual school scorecards, and around the school board, where it's familiar with monitor and move the district's accomplishments. The implementation, however, hits some problems when the superintendent resigns, then high turnover among his substitutes. Enables legal representative in the role of centralization versus decentralization in setting school objectives and accountability, issues that arise when showing performance management into public school districts, as well as the role for leadership and governance in driving improvements at school achievement.

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Questions Covered

1.       The case argues that Dolinger tried to implement private sector practices to improve performance. However, the balanced scorecard needed adaptations from how it is used in a for-profit firm. What are the two biggest differences between the balanced scorecard in Fulton County School System and a typical for-profit firm?

2.       Give two possible improvements to the existing balanced scorecard and explain why these changes would improve the balanced scorecard at Fulton County School System.

3.       The lectures on the balanced scorecard identified some problems with the balanced scorecard in general. Explain the most important shortcoming for the Fulton County School System.